Refund policy

Please note that we have a no-return policy for products once they have been purchased, except in cases where the product arrives in a damaged condition. It is important to open and inspect the product upon receipt in the presence of the delivery person. If the product is found to be damaged during transit, the delivery person will acknowledge it by taking a time stamped image of the damaged piece. Only under these circumstances will we accept a return and initiate a refund upon receiving the damaged product.

When returning items to us under the above-mentioned conditions, please make sure to include your name, address, and indicate whether you require a refund or an exchange. Pack the items securely in the parcel and send it back to us using an insured courier service. The return address is: Ratnaprabha, Tripolia Bazaar, Jaipur-302002, INDIA.

Please note that Ratnaprabha Jewelry will not be responsible for any transportation charges or insurance costs incurred during the return of jewelry. We strongly recommend using a recorded delivery service when sending your order back to us. We cannot assume responsibility for goods or parcels that are lost in transit. Additionally, please be aware that jewelry and goods purchased online cannot be exchanged or returned at any of our physical boutiques.

If a package is lost during the returns process, Ratnaprabha Jewelry will not be held responsible. If you encounter any issues with your refund, a member of our customer services team will contact you. Alternatively, feel free to contact us at +91-7073665559.

Any refunds due by Ratnaprabha to you for non-availability of products shall be made in one of the following manners, at the sole discretion of Ratnaprabha:

• Credit card: Your credit card account will be re-credited with the refund amount by Ratnaprabha. The refund amount will be credited to your account within the time span stipulated by the bank which has issued the credit card; or

 

• Cheque or wire transfer: The refund amount shall be deposited into your bank account by Ratnaprabha within seven (7) business days after the receipt of your request for refund; or

 

• Cash or demand draft: If you have made an over the counter purchase by paying cash or demand draft, Ratnaprabha shall pay the refund amount to you through cash or demand draft within seven (7) business days after the receipt of the payment by Ratnaprabha.

 

• The payment will be credited back to your bank account within 5 to 7 days.

 

 

 Please be aware that variations in colors may occur when viewing jewelry on digital devices, and these differences will not be considered a valid reason for returning the product. Additionally, certain items may appear slightly larger or smaller than their actual size due to screen settings and photography techniques. In some cases, items may be depicted as larger to showcase intricate details or smaller to display the entire item. Ratnaprabha will not be held liable in any way regarding these matters.