Shipping policy

When placing an order, you must provide the full name of the recipient as it appears on their government-approved photo identification. During the delivery process, the recipient must present any one of the following government-approved photo identification cards in order to collect the product:

• Passport
• Driver’s License
• Voters Identification card
• Permanent Account Number (PAN) card
• Social Security Card (SSN Card) issued by Government or such equivalent in your country

Delivery will be conducted by Ratnaprabha, a courier, or a logistic company agent. However, before the delivery can take place, the recipient's photo and name must be verified and confirmed by the delivery personnel. To ensure a safe and secure delivery process, the details of the recipient's government-issued photo identification will be recorded. The recipient is required to cooperate with the courier agent by providing valid copies of their government-approved photo identification.

If you wish to authorize someone else to receive the delivery on your behalf, you must provide their details at the time of placing the order. The items will be delivered directly to that designated person, and it is important to note that recipient details cannot be changed once the order has been processed.

All shipping charges will be covered by Ratnaprabha Jewelry. Upon delivery, the recipient should carefully inspect the package and refuse acceptance if the packaging has been tampered with. The recipient also has the option to open the package and verify its contents before accepting the delivery or signing the delivery receipt. If the package is empty, damaged, or does not match the order, the recipient should not accept the delivery.

By signing the delivery receipt, the recipient acknowledges the receipt of the product as per the order placed with Ratnaprabha Jewelry. It is important to note that Ratnaprabha Jewelry is not liable for any refund or replacement in the event of subsequent complaints regarding such deliveries.

If the recipient is not available during the delivery attempts, Ratnaprabha or the courier agent will make three delivery attempts before returning the item to Ratnaprabha Jewelry. Any costs associated with re-shipment, insurance, and handling in cases of non-delivery will be charged to the customer.

The guarantee of delivery provided by Ratnaprabha Jewelry is subject to the terms and conditions of the courier company. Any inconsistencies or errors in the recipient's name or address will result in non-delivery of the product.